Burst Pipe Repair
Fast isolation, drain-down, and repair of burst supply lines — copper, PEX, or galvanized. We'll also tell you why it burst so it doesn't happen again next winter.
Emergency Plumber
Plumbing emergency? We answer the phone. 24/7.
24/7 emergency plumbing across Niagara — burst pipes, sewage backups, no hot water, flooding. Real local techs, fast dispatch.
Same-Day Available
Most calls scheduled today
24/7 Live Dispatch
A real local tech answers
Licensed & Warrantied
Workmanship guaranteed
About this service
Emergency Plumber in the Niagara Region
When a pipe bursts at 2am, a sewage line backs up into your basement, or you wake up to no hot water on the coldest morning of the year — you don't need a call centre in another province routing you to a sub-contractor who shows up tomorrow. You need a real Niagara plumber on the phone right now, and a truck headed to your house.
Ottr Plumr runs 24/7 emergency dispatch for the entire Niagara Region — Welland, St. Catharines, Niagara Falls, Thorold, Fort Erie, Port Colborne, Lincoln, Grimsby, Pelham, Niagara-on-the-Lake, West Lincoln, and Wainfleet. Call 289-488-1007 any hour, any day, including holidays. A real local technician answers, takes your details, gives you an honest arrival window, and tells you exactly what to do in the meantime to limit damage (where to shut the water off, which valve to close, whether to power down the breaker).
We carry the parts and tools to fix most emergencies on the first visit: burst-pipe repairs, frozen line thawing, water heater swap-outs, sewage ejector repair, sump pump replacement, main shut-off valve replacement, and emergency drain clearing. If we can't finish the job that night, we make the home safe and dry, then come back first thing in the morning to complete the work — and the after-hours rate covers the emergency call, not a second visit to finish.
And here's what we won't do at 2am: pressure-sell you a system you don't need, hide the price until the work is done, or charge you a 'diagnostic fee' on top of an emergency call when the problem is obvious. Flat-rate pricing in writing before we work — same as a daytime call, with a clearly-disclosed after-hours surcharge. No games when you're already having a bad night.
What we do
Specialties under Emergency Plumber
Sewage Backup Response
Sewage ejection from basements and crawlspaces, main-line clearing, and contamination cleanup coordination. We handle the plumbing fix; we'll refer trusted restoration partners for the cleanup.
Frozen Pipe Thawing
Safe, controlled thawing of frozen water lines using heat tape and warm-air methods — never an open flame. Plus immediate insulation recommendations for the source of the freeze.
No-Heat Emergency
After-hours furnace and boiler diagnosis and repair so your house isn't 5°C by morning. We carry common ignition, blower, and zone-valve parts on the truck.
Water Heater Failure
Tank failures, no-hot-water diagnosis, and emergency replacement — including same-night swap-outs when a tank ruptures and floods a utility room.
Main Shut-Off & Valve Failure
If your main shut-off won't close (or is leaking), the whole house is at risk. We coordinate with the municipality if needed and replace the valve same day.
Why Ottr Plumr
Local. Honest. Warrantied.
We earn the call back by doing the job right the first time — and being straight with you about what your home or business actually needs.
- A real local technician answers — not a national call centre
- 24/7/365 dispatch — including holidays
- Flat-rate pricing in writing before we work
- After-hours surcharge clearly disclosed up front
- Common parts on the truck — most emergencies fixed first visit
- Workmanship warrantied just like a daytime call
Common questions
Emergency Plumber FAQs
Do you really answer the phone 24/7?
Yes — 289-488-1007 rings to a real Ottr Plumr technician any hour of any day, including holidays. No call centre, no leave-a-message, no 'someone will call you back tomorrow.' If you have an active emergency, we dispatch a truck.
How fast can you get to my house?
For an active emergency in the Niagara Region, typical arrival is within 60–90 minutes, often faster. We'll give you an honest arrival window when you call and a heads-up text when the technician is on the way.
How much does an emergency call cost?
There's a clearly-disclosed after-hours surcharge on top of standard flat-rate pricing for the work itself — quoted in writing before we start. Most full emergency repairs land in the $400–$1,200 range depending on the issue. We'll quote your specific situation on the phone before dispatching.
What should I do while I wait for the plumber?
Step one: shut the water off. The main shut-off is usually in the basement near the water meter. For a burst pipe, also shut off the breaker for any electrical panel near the leak. For a sewage backup, stop using all drains and toilets in the house. Our dispatcher will walk you through exactly what to do for your situation.
Do you cover my city after hours?
Yes — we cover all 12 cities in the Niagara Region 24/7: Welland, St. Catharines, Niagara Falls, Thorold, Fort Erie, Port Colborne, Lincoln, Grimsby, Pelham, Niagara-on-the-Lake, West Lincoln, and Wainfleet.
What counts as a real plumbing emergency?
Active leaks you can't shut off, burst pipes, sewage backing up into the home, no water at all, no hot water in winter, no heat in winter, and any plumbing issue actively causing property damage. If you're unsure, call us — we'll help you decide whether it can wait until morning.
Where we work
Emergency Plumber across the Niagara Region
Local emergency plumber in every city — pick yours.
Emergency Plumber in St. CatharinesEmergency Plumber in Niagara FallsEmergency Plumber in WellandEmergency Plumber in ThoroldEmergency Plumber in LincolnEmergency Plumber in GrimsbyEmergency Plumber in PelhamEmergency Plumber in Fort ErieEmergency Plumber in Port ColborneEmergency Plumber in Niagara-on-the-LakeEmergency Plumber in West LincolnEmergency Plumber in Wainfleet
Explore more
Other services
Residential Plumbing
Whole-home plumbing service for Niagara families — drains, faucets, fixtures, leaks, re-pipes, and renovations.
Commercial Plumbing
Dependable service for retail, office, restaurant, and industrial clients. We work around your schedule, not the other way around.
Heating Systems
Stay warm all winter. Furnace, boiler, and radiant heat install, repair, and tune-ups across the Niagara Region.
Water Heaters
Hot water, every time. We install, replace, and service tank and tankless systems sized properly for your home or business.
Sump Pumps
Don't wait for the next storm. Pro-grade sump pumps and battery backups keep your basement dry year-round.
Repairs & Diagnostics
Honest diagnosis. Fair price. We fix what's broken without trying to sell you what isn't.
Drain Cleaning
Slow sinks, gurgling toilets, sewer backups — cleared properly with snaking, hydro-jetting, and camera inspection across Niagara.
Ready to book emergency plumber?
Same-day service available across the Niagara Region.